Audrée Rose

Audrée Rose Bridal
Last Updated: December 2025.

Audrée Rose Bridal (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and safeguard your data when you visit our website, contact us, or book an appointment.

By using our services, you agree to this Privacy Policy.

1. Who We Are

Business Name: Audrée Rose Bridal
Email: bridal@audreerose.com
Registered Address:

We are the Data Controller responsible for your personal information under UK GDPR.

2. Information We Collect

a) Information You Provide
- Name
- Email address
- Phone number
- Wedding date
- Appointment details
- Dress preferences, size and style
- Payment details (if making a purchase)
b) Information Collected Automatically
- IP address
- Browser and device information
- Website usage data (via cookies/analytics)
c) Social Media

If you contact us through Instagram, Facebook or similar platforms, we may receive information you choose to share.

3. How We Use Your Information

We use your information to:
- Manage enquiries and appointments
- Provide boutique services
- Process orders and payments
- Send confirmations and updates
- Improve our website and customer experience
- Send marketing communications (only with consent)
- Meet legal or regulatory requirements
✅ We do not sell your data.

4. Legal Basis for Processing

We process your information under:
- Contract: to provide appointments, orders and services
- Consent: for marketing communications
- Legitimate interests: to improve our services
- Legal obligation: for tax and financial records
5. Marketing Communications

We will only send marketing emails if you opt in.
You may unsubscribe at any time by:
- Clicking “unsubscribe” in an email, or
- Contacting bridal@audreerose.com
6. Sharing Your Information

We may share your data with:
- Payment processors
- Dress designers/suppliers (only where required for your order)
- IT, website and booking system providers
- Legal or regulatory bodies (where required by law)
All third parties must keep your information secure.

7. Data Storage & Security

We store data securely through:
- Password-protected systems
- Encrypted platforms
- Secure payment providers
We keep personal data only as long as necessary — typically up to 6 years for legal and financial purposes.

8. Your Data Rights

You have the right to:
- Access your data
- Correct inaccurate information
- Request deletion
- Withdraw consent
- Object to marketing
- Request data transfer
To make a request, contact: bridal@audreerose.com

9. Cookies

Our website may use cookies to improve browsing and analyse traffic. You can disable cookies in your browser settings.
A separate Cookie Policy can be provided.

10. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect children’s data.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be published on this page with a revised update date.

12. Contact Us

For questions about this policy or your data:

Audrée Rose Bridal
📩 bridal@audreerose.com
Audrée Rose Bridal
Last Updated: December 2025

This Cookie Policy explains what cookies are, how we use them on our website, and how you can control them. It should be read alongside our Privacy Policy.

By continuing to browse our website, you agree to our use of cookies as described below (unless you disable them).

1. What Are Cookies?

Cookies are small text files placed on your device (computer, phone or tablet) when you visit a website. They help websites function properly, remember your preferences, and improve your browsing experience.

2. Types of Cookies We Use

✅ Strictly Necessary Cookies

These are essential for the website to function, such as:
- Security and login
- Booking and contact forms
- Page navigation
You cannot disable these through our website, but you may block them via your browser (not recommended).

✅ Performance & Analytics Cookies

These help us understand how visitors use our site so we can improve it. They may collect:
- Page visits
- Time spent on pages
- Clicks and navigation
Examples include Google Analytics or similar tools. Data collected is anonymous and does not identify you personally.

(If you are not using analytics yet, this section can stay ready for future use.)

✅ Functionality Cookies

These remember your:
- Preferences (e.g., location, device settings)
- Form details (e.g., name/email for quicker enquiries)
They improve your experience but are optional.

✅ Marketing & Social Media Cookies.

If we use embedded Instagram, Facebook or similar features, these platforms may place cookies to:
- Personalise ads
- Track engagement
- Measure campaigns
These cookies only run if you give consent.

3. Third-Party Cookies

Some cookies may be set by third-party services, such as:
- Website hosting providers
- Analytics platforms
- Social media plugins
- Payment or booking platforms
We do not control these cookies directly. You should check the policies of those providers for more detail.

4. Cookie Consent

When you first visit our website, you may see a cookie banner/pop-up asking for consent. You can:

✅ Accept all cookies
✅ Reject non-essential cookies
✅ Manage preferences

You can change your preferences at any time.

5. How to Disable Cookies

You can block or delete cookies through your browser settings. The method varies by browser:
- Chrome
- Safari
- Firefox
- Edge
Disabling cookies may affect website performance or features (e.g., forms, booking systems).

6. Data Protection

Where cookies collect personal data, this will be handled in line with our Privacy Policy, UK GDPR and the Data Protection Act 2018.

We do not sell personal data collected through cookies.

7. Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with a revised date.

8. Contact Us

If you have questions about this Cookie Policy, please contact:

Audrée Rose Bridal
📩 bridal@audreerose.com
Audrée Rose Bridal
Last Updated: December 2025

These Terms & Conditions apply to all appointments, purchases, orders and services provided by Audrée Rose Bridal (“we”, “us”, “our”). By booking an appointment, visiting our boutique or making a purchase, you agree to these terms.

1. Appointments
- Appointments are recommended to ensure a private, dedicated fitting experience.
- Some appointment types may require a booking fee or deposit. This will be clearly stated at the time of booking.
- Please arrive on time. Late arrival may reduce your appointment duration.
- Guests are welcome, but we may limit numbers to ensure a calm environment.
2. Appointment Cancellations
- If a booking fee applies, it may be non-refundable unless cancellation is made at least 48 hours before your appointment.
- Missed appointments or late cancellations may result in the loss of your booking fee.
- Appointments can be rescheduled subject to availability.
3. Dress Orders & Special Orders

Most bridal gowns are made-to-order and customised specifically for you. When placing an order:
- A non-refundable deposit is required (typically 50% of the dress price) to confirm the order.
- The remaining balance must be paid in full before the dress is collected or released.
- Order times vary by designer and will be provided as an estimate only.
- We cannot guarantee exact delivery dates, but we will keep you updated throughout the process.
Once a made-to-order dress is placed, it cannot be cancelled, refunded or exchanged, as it is manufactured specifically for you.

4. Sample Sale Items
- Sample gowns are sold as seen.
- They may have minor wear or imperfections, reflected in the price.
- Sample purchases are non-refundable and non-exchangeable.
5. Sizing & Measurements
- We will take measurements to help select the closest size based on the designer’s size chart.
- Gowns are not made-to-measure unless specified.
- Alterations are usually required for the perfect fit and are not included in the dress price.
- We are not responsible for weight changes, pregnancy, body shape changes or heel height changes after ordering.
6. Alterations
- Alterations are optional and may be carried out by independent seamstresses.
- Alteration costs are separate and payable directly to the seamstress.
- We are not responsible for alteration work carried out by third parties.
7. Payments

We accept the following payment methods:
- Debit/credit card
- Bank transfer.
All payments must be made in GBP (£). Goods remain our property until paid in full.

8. Refunds & Exchanges

Under UK consumer law:
- Made-to-order gowns, customised items and sample dresses are non-refundable, unless faulty.
- Faults must be reported within 48 hours of collection.
- Change of mind, event cancellation or sizing changes do not qualify for refunds.
Your statutory rights are not affected.

9. Dress Collection
- You will be notified when your gown is ready.
- Dresses must be collected within 14 days, unless otherwise agreed.
- Storage fees may apply for late collection.
Once taken from the boutique, the gown becomes the customer’s responsibility.

10. Accessories & Veils

Accessories (e.g., veils, belts, jewellery) are usually purchased off-the-peg and are non-refundable unless faulty.

11. Boutique Etiquette
- Food, drinks and fake tan are not permitted near gowns.
- Children must be supervised at all times.
This ensures the gowns remain in pristine condition.

12. Liability

We are not liable for:
- Event cancellations or postponements
- Changes in customer measurements
- Damage caused after collection
- Third-party alterations
We will not be held responsible for any loss outside our reasonable control.

13. Privacy & Data

Personal information is handled according to our Privacy Policy and UK GDPR. We do not sell customer data.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be published on our website.

15. Contact Us

Audrée Rose Bridal
📩 bridal@audreerose.com

Location

Cricklade, Wiltshire.

Contact

Bridal@audreerose.com